One of Molo’s newer clients is a telecommunications company in Lagos, Nigeria. We are working with them to provide remote support for the Asterisk-based PABX we custom configured for them, and their 100-seat call centre. As a prominent telecoms operator, up time and availability are
More...
News RSS feed for this section
What we’ve been up to: Call centre monitoring
The Molo team has recently implemented a custom-built call centre monitoring system for one of our large clients. With comprehensive tracking of end-to-end caller activity, our client can now see how many calls are self-serviced by their IVR system; what paths callers take; how many
More...From international security to your securing your smartphone: voice technology’s got it covered
Did you know that voice recognition technology is being used to combat terrorism? By running sophisticated analyses on thousands of voice samples, international intelligence agencies can track down the locations of known terrorists either through cellphone calls or audio surveillance. A similar voice recognition app
More...Speech recognition technology that can detect your mood
It might become more difficult to hide your real emotions – over your cellphone at least! Scientists at St Andrews University in Scotland have developed technology that can pick up on your emotional state. Using a combination of sensors and speech recognition technology, EmotionSense analyses
More...Molo Innovation’s new website goes live
A year ago we started on a rebranding exercise for Molo, as we felt our old branding wasn’t representing us accurately anymore. So not only are we excited to unveil our new website, but we’re also presenting our new logo and company identity with the
More...TelFree gives Molo 10 out of 10
One of the early VoIP operators, TelFree commissioned Molo to help enable their VoIP infrastructure from 2006-2008. This included installation, provisioning and support of their IP to TDM gateways in South Africa and the UK; developing a voicemail service for their customers; and creating a
More...Channeling Molo’s help in interactive TV
For the last couple of years, Molo has been working with a top production company and national broadcaster to develop an interactive television system. This allows producers to create TV programmes that let viewers interact with the studio – usually via interactive voice response (IVR)
More...Molo lends African Bank a hand
When African Bank wanted to set up an automated system for setting up and activating credit card PIN numbers, they called Molo Innovation in to create an IVR-based solution that would be secure, efficient and fail-safe. As a publicly-quoted bank-controlling company listed on the JSE
More...
