Here are some examples of work we have done for them:


Cellphone network improves customer service with Molo

As one of South Africa’s main cellular telecommunications networks, this client has a customer base of over 74 million subscribers (June 2008). Servicing these through their call centre was costly, due to the high number of agents needed, and research showed customer satisfaction was low. With this impacting negatively on profitability, and customers taking their … Continue reading


Cellphone network makes a good call with Molo

One of Molo’s clients is a multinational telecommunications company – one of the main cellphone networks in South Africa. They have operations in many African and Middle Eastern Companies. In 2000, this client came across Molo’s speech recognition technology display at a call centre trade show. Impressed with Molo’s innovative technology and obvious expertise in … Continue reading


Missed call notifications save cellphone network a bundle

Ever called someone’s cellphone, only to get a recorded message saying that they’re not available – but not to worry about leaving a message, as they’ve been notified by text message that you called? If you were calling a subscriber of this Molo client, you’d have experienced their missed call notification service – which was … Continue reading


Molo keeps things cool for Akoona Ice

From our client at Akoona Ice, an ice vending machine company based in Pittsburg, USA: “As a startup venture in 2007, Akoona Ice began working with Molo on a GSM communications module to link remote ice and water vending machines to a central server for worldwide monitoring and control of our machines. Our decision to … Continue reading


Molo lends African Bank a hand

When African Bank wanted to set up an automated system for setting up and activating credit card PIN numbers, they called Molo Innovation in to create an IVR-based solution that would be secure, efficient and fail-safe. As a publicly-quoted bank-controlling company listed on the JSE Securities Exchange, African Bank Investments Limited (ABIL) provides unsecured credit … Continue reading


Channeling Molo’s help in interactive TV

For the last couple of years, Molo has been working with a top production company and national broadcaster to develop an interactive television system. This allows producers to create TV programmes that let viewers interact with the studio – usually via interactive voice response (IVR) or text messaging. Typically, this kind of interactive TV is … Continue reading


Molo helps a new start-up chill out

One cool customer One of the trickiest decisions facing a start-up business is who to select as a technology partner. For ice-vending company Akoona, this was a particularly crucial choice, as it would have an ongoing impact on the continued success of their business. Akoona’s requirement was complex: they needed an ice vending machine controller … Continue reading